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Payment, Billing and Settlement Policy
Clear ZoodyFoody rules and requirements for safe, fair, and reliable delivery.
The final total and currency are shown before confirmation.
Payment data is handled by authorized providers and is not sold.
Customers, partners and couriers receive role-appropriate transaction records.
1. Scope and payment roles
This policy explains payment authorization, collection, refunds, partner settlement and courier payout. ZoodyFoody may act as a disclosed collection agent or use licensed payment providers. The checkout, receipt or commercial schedule identifies the seller, currency, amounts and applicable fees.
2. Prices, taxes and consent
Before confirmation, customers see item prices, discounts, delivery and service fees, taxes where applicable, tips and the final total. By confirming, the customer authorizes the displayed charge. Partners remain responsible for legally required product pricing, invoices and tax information; ZoodyFoody is responsible for its own disclosed fees.
3. Payment methods and security
Available methods may include cash, card, wallet, bank transfer or another locally enabled method. Card and wallet credentials are processed by authorized providers; ZoodyFoody should retain only tokens, references and limited transaction details needed for service, security, accounting and law. Do not send full card credentials through chat or support.
5. Cash, receipts and duplicate charges
For cash orders, pay the amount shown and request any required receipt. Report suspected duplicate, unauthorized or incorrect charges promptly. A pending authorization and a completed charge can temporarily appear as two entries; support will verify the payment references before resolving the issue.
6. Refunds, chargebacks and disputes
Refund eligibility is governed by the Cancellation, Returns and Refund Policy and mandatory law. Good-faith disputes and lawful chargebacks are permitted, but knowingly false disputes or duplicate recovery are prohibited. ZoodyFoody may provide transaction evidence to the payment provider while protecting unrelated personal data.
7. Partner settlements and courier payouts
Partner and courier workspaces or signed schedules show gross amounts, commissions, platform fees, delivery amounts, promotions, adjustments, withholding and the settlement cycle. Recipients must provide accurate legal, tax and payout details. Payment may be paused for verification, sanctions screening, fraud, dispute, negative balance or legal obligation, with reasons and review where required.
8. Records, currency and changes
Electronic receipts, statements and payout records should be reviewed promptly. Currency conversion, if offered, will identify the rate or provider and any disclosed fee before confirmation. Records are retained for accounting, tax, fraud, dispute and legal periods. Material changes are versioned and notified where required; mandatory payment and consumer rights remain unaffected.